Privacy Policy
At Proway.ca, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using ProWay’s platform, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the app.
1. Information We Collect
We collect the following types of information:1. Acceptance of Terms
By creating an account, accessing, or using Proway.ca, you agree to:
• Be bound by these Terms.
• Abide by our Privacy Policy.
• Accept any additional policies referenced herein.
If you do not agree to these Terms, you must stop using the App immediately.
1. Personal Information (Users & Service Providers)
- Full name
- Email address
- Phone number
- Billing and payment information
- Address and location data (e.g., for service delivery)
2. Technical Information
- Device details (e.g., IP address, operating system)
- Usage data (e.g., app activity, preferences)
3. Service-Specific Information
- User booking details (e.g., services requested, dates)
- Service Provider details (e.g., service history, ratings, availability)
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To facilitate connections between Users and Service Providers.
- Payment Processing: To securely handle payments and refunds.
- Customer Support: To respond to inquiries, resolve disputes, and provide assistance.
- Improvement: To analyze usage patterns and improve our app features.
- Marketing: To send promotional offers or updates (with your consent).
- Legal Compliance: To meet legal obligations and resolve disputes.
3. Sharing of Information
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We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
- With Service Providers: Users’ contact and service details are shared with the Service Providers they book.
- With Third-Party Services: For payment processing, analytics, or technical support.
- Legal Obligations: If required by law, regulation, or court order.
- Business Transactions: In the event of a merger, acquisition, or sale of ProWay, your data may be transferred as part of the business.
4. Data Retention
5. Data Security
We employ robust security measures to protect your data, including:
- Encryption for sensitive information like payment data.
- Secure servers and firewalls to prevent unauthorized access.
- Regular audits and updates to security protocols.
While we strive to protect your information, no system is entirely secure. Users share data at their own risk.
6. Cookies and Tracking
• Enhance user experience.
• Analyze app performance and usage.
• Deliver personalized content and advertisements.
You can manage cookie preferences through your device or browser settings.
7. User Rights
Under Canadian privacy laws, you have the following rights:
1. Access: Request access to your personal information.
2. Correction: Request corrections to inaccurate or incomplete information.
3. Withdrawal of Consent: Opt out of marketing communications or other data uses.
4. Deletion: Request deletion of your personal data (subject to legal retention requirements).
To exercise these rights, contact us at privacy@proway.ca.
8. Third-Party Services
9. Children’s Privacy
10. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Users will be notified of significant updates via email or app notifications.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@prowayapp.ca
These Terms and Conditions are subject to updates or modifications as Proway’s operations evolve and comply with applicable legal standards.
